We do not accept late returns, please do not send a return without contacting us first, please only return what has been approved, we will not process them or contact you about it.
All returns are issued as a store credit, we do not offer full refunds.
How To Start A Return :
If your return meets the criteria please email firstname.lastname@example.org with the order number, what you'd like to return, and why.
Your return must be shipped back to us within the 14 days after Canada Post says it was delivered (not when you pick it up from the post office).
Product must be unworn and unwashed with tags still attached. Item must be free of perfume, cigarette smoke, or stains.
Return shipping is the responsibility of the customer and original shipping fees are non-refundable. We recommend you use a Canada Post and a tracked shipping method for your return as packages lost in transit are out of our control. You can also drop your return off at one of our pickup locations.
Please make sure your order number is in the box, so we know who's return it is and who to issue the store credit to.
If we get returns that are late, not returnable, or don't follow the below rules we will not issue a store credit. Getting these item(s) back to the customer is at the customers expense.
Items not eligible for a return:
- sale items, bodysuits, bralettes, mystery items and bags, purses, wallets, scarves, jewelry, hats, candles/diffusers, all accessories, party dresses, mittens
Online orders are sadly not eligible for exchanges. Once we have processed your return and issued a store credit you can repurchase the items you'd like.
We also do not hold products to be repurchased.
If you receive a defective item please email email@example.com within 48 hours of the delivery date. Please include a photo of the defective item, the defect, and the order number it came from. If you contact us after the 48 hour window or the tags have been removed, the item has been worn, it will not be eligible for a refund or exchange.
Returns cost everyone money. If a customer abuses the return policy, or just plain returns just about everything they order, we do have the right to cancel an order at anytime.
We have the right to cancel any order at anytime.
All canceled orders are the same as a return and will be issued as a store credit.
Local Pick Ups must be picked up within 90 days or they will be donated.